« go back

A platform for finding PNC Branches or ATMs

Mobile Phone Application Screenshot

PNC needed to update their locator and its services including an administrative portal for multiple business units.

CLIENT: PNC Locator

TEAM SIZE: Ux Designer, Business Analyst, Developers (x4), Project Manager

MY ROLE: I lead the UX and UI design for the project.

Design Strategy Workshop

We held collaborative design workshops to define and prioritize the short and learn term views for ATM & Branch location capabilities.

Mobile Phone Application Screenshot Mobile Phone Application Screenshot

Reviewing the competitive landscape

In the course of designing the locator we reviewed competitors and best practices with the team.

Mobile Phone Application Screenshot

Information Architecture & Workflows

We developed the information architecture to understand create concepts to match both PNC Employees and Customers expectations.

Mobile Phone Application Screenshot

Updating ATM & Branch Information

We updated the infrastructure to be easily maintained and updated to keep information accurate and fresh for customers.

Mobile Phone Application Screenshot

Developing the design

The locator was coded from low-fidelity workflows and high fidelity design patterns.

Mobile Phone Application Screenshot

The Results

Below is a live view of the webpage. The design and development paradigms we introduced for the website are now utilized in PNC's mobile apps and other digital properties